About Us
There’s something special about the place our pets hold in our lives. They have their own personalities, their favorite routines, and a way of making even the most ordinary days a little better.
At Ivory Paw Co, we believe the products we choose for them should reflect just how much they mean to us.
We’re a small, U.S.-based online shop dedicated to bringing together quality products for cats, dogs, and the people who love them. From comfortable beds and engaging toys to simple, wholesome treats and practical feeding essentials, everything in our collection is selected with everyday life in mind.
We know there are endless options when it comes to pet products. Our goal is to make finding the right ones easier, with a collection that’s thoughtful, useful, and worth bringing home.
Why shop with us
- Secure checkout. Pay the way you like — Shop Pay, PayPal, Apple Pay, Google Pay, or any major credit card — on an encrypted checkout.
- 30-day returns. Not completely satisfied? See our 30-day return policy for eligibility and exclusions.
- Tracking on every order. You'll receive a tracking number by email as soon as your order ships, and you can follow it on our Track Order page.
- Free U.S. shipping over $70. Orders under $70 ship for a flat $8 with standard shipping, and express shipping is available at checkout.
- Real support. Questions about a product or an order? Our contact page goes straight to us.
Questions new customers often ask
Is Ivory Paw Co a real store?
Yes — we're a small, U.S.-based online pet shop. Every order goes through a secure, encrypted checkout, ships with tracking, and is covered by our return policy. If you ever want to hear from a person, our contact page goes straight to us.
Who makes the products you sell?
Our catalog mixes our own hand-picked selection with products from U.S. makers like Farm to Pet and SodaPup. Some items ship directly from our brand partners, so a multi-item order may arrive in more than one package with separate tracking numbers.
What if something goes wrong with my order?
Contact us with your order number. If you need to change or cancel an order, reach out within 12 hours of placing it. If an item arrives damaged or incorrect, contact us within 30 days of delivery with a photo. See our Return Policy for eligibility details and exclusions.
Can I leave a review?
Please do — every product page has a review form, and honest reviews (good or bad) are the most helpful thing you can do for other pet parents. We read every one.
Have a question?
We're happy to help through our contact page.