Refund policy

Last updated: October 20, 2026
30-day returns
If you’re not completely satisfied, you can request a return or exchange within 30 days of delivery. Items must be unused and in their original packaging.
How to start a return
Contact us through our contact page or at donchilyn@gmail.com with your order number and the item you’d like to return. We’ll reply with return instructions. Please don’t send items back without contacting us first.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method. We’ll email you when it’s processed. Your bank or payment provider may need additional time to post the refund.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery with your order number and a photo, and we’ll make it right.
Food, treats and hygiene items
For health and safety reasons, opened treats, food toppers, supplements and litter can’t be returned unless they arrived damaged or incorrect.
Exchanges
Contact us to ask about exchange options before returning your item.
This policy does not limit any rights you may have under applicable consumer protection laws.