We offer 30-day returns. If you’re not completely satisfied, contact us within 30 days of delivery to start a return or exchange. Items must be unused and in their original packaging. Opened treats, food toppers, supplements and litter can’t be returned unless they arrived damaged or incorrect. See our Return Policy for details.

We accept major credit cards and the other payment options shown at checkout. Our checkout is secure and encrypted.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

We ship to the United States and Canada. Canadian shipping costs and delivery times are calculated at checkout, and orders to Canada may be subject to taxes or import duties.

Orders are typically processed within 1–2 business days. Most U.S. customers receive their orders within 5–7 business days, depending on location. Express shipping is available at checkout. Some items ship directly from our brand partners, so multi-item orders may arrive in separate packages.

Yes. U.S. orders of $70 or more ship free with standard shipping. Orders under $70 ship for $8.00 standard, and express shipping is $15.00. See our Shipping Policy for details.

Yes. Once your order ships, you’ll receive a tracking number by email. Use it on our Track Order page or the carrier’s website.

Each bed listing shows the dimensions for every size. Measure your pet from nose to base of tail while they’re lying down and choose a bed slightly larger. Not sure? Contact us and we’ll help.

Yes — we’re a small, U.S.-based online pet shop. Every order goes through a secure, encrypted checkout, ships with tracking, and is covered by our 30-day return policy. If you ever want to hear from a person, our contact page goes straight to us.

Our catalog mixes our own hand-picked selection with products from U.S. makers like Farm to Pet and SodaPup. Some items ship directly from our brand partners, so a multi-item order may arrive in more than one package with separate tracking numbers.

Contact us within 30 days of delivery with your order number and a photo of the issue. See our Return Policy for eligibility details and exclusions.

Please do. Every product page has a review form, and honest reviews — good or bad — are the most helpful thing you can do for other pet parents. We read every one.

Your privacy matters to us. You can see exactly how we handle information in our Privacy Policy, and you can manage your choices on our Your Privacy Choices page.